认证管理顾问

• 我将以诚信、能力和客观的态度为我的客户服务.
• I will keep client information and records of client engagements confidential and will use confidential client information only with the client’s permission.
• 我不会为自己或任何人利用客户的机密信息.
• 我只接受以我的经验和能力胜任的工作.
• 我将根据参与者的经验推荐他们参加客户活动, 知识, 和专业知识.
• I will immediately ac知识 any influence on my objectivity to my clients and will offer to withdraw from or properly realign my responsibilities in a consulting engagement when my objectivity or integrity may be impaired.

数据分析与洞察

This module focuses on the consulting fundamentals of using quantitative and qualitative research methodologies to provide insights that assist with strategic decision-making and organizational problem solving. 这包括用于定义业务挑战的数据收集和分析, 收集和交流见解, 以及建议和实现解决方案路径.

参加数据分析和洞察课程

组织转型与变革

This module focuses on the basic concepts and tools internal consultants can use to support effective organizational transformation and change efforts.

The module provides a basic understanding of some of the fundamental change models in use today and equips you with tools that are widely used in organizational change efforts. 在这个基础上, you will understand the building blocks needed to explore more complex concepts in large systems change and organizational transformation and evolution.

参加组织转型和变革课程

客户体验和服务重点

This module focuses on providing the internal consultant with tools and frameworks to design and implement processes to improve the customer experience. 它建立在顾问发展客户服务焦点的能力的重要性和影响之上. It also makes the connection between trust building and a service orientation on customer engagement and satisfaction.

报名参加客户体验和服务重点课程

战略和商业头脑

The purpose of this module is to provide the 知识 needed to be considered competent with respect to strategy management and business acumen. 要做到这一点, we will cover the basics of strategy management and provide general models that will help you understand how to address strategy management at an enterprise level or a functional level within a large organization.

参加战略和商业头脑课程

项目管理

The purpose of this module is to provide the project management practitioner with a strong foundation in project management. This includes a focus on the fundamentals and tools of project management that relate to implementing consulting solutions and ensuring project success.

在本课程中, an interactive toolkit is provided to assist the practitioner through each phase of the project management process.

参加项目管理课程

管理咨询

The purpose of this module is to provide a basic understanding of the 管理咨询 Process which includes contracting, 发现, 可持续成果的解决方案设计和实施. It does so by providing an end-to-end illustration of a potential lifecycle for an internal management consulting engagement for new and experienced internal management consultants. We will also explore how to measure the value of consulting work by introducing a comprehensive strategy for measuring return on investment.

报名参加管理咨询课程

训练 & 团队开发

This module provides the internal consultant with key coaching concepts and their application to working with clients and leaders to ensure project and strategic success. This module also provides insight into the processes and human performance fundamentals that are necessary for building, 改善, 维持高效的团队需要支持咨询工作.

报名参加培训 & 团队发展课程

工艺设计与改进

This course aims to provide the internal consultant with tools and frameworks to design and implement processes to improve organizational effectiveness.  它关注的是方法, methods and process improvement disciplines that impact key strategic and operational processes and overall organizational performance.

参加过程设计和改进课程

领导力与专业影响力

该模块为内部咨询师提供了成为咨询领导者的基本原则. It also illustrates key concepts from servant leadership and how to be a trusted advisor enables a consultant to have greater professional impact. This module is built on the foundational connection between organizational and personal principles and values and the impact of cultural diversity and inclusion on organizational performance.

参加领导力和专业影响力课程